FAQ

Your questions answered. Explore our most commonly asked topics and learn more about how we work.

Wedding FAQ

What types of wedding flowers do you provide?

We provide luxury, realistic silk wedding flowers designed to look natural in person and photograph beautifully. Our florals maintain a refined, editorial finish throughout your entire wedding day.

Can you customize florals to match my wedding style?

Yes. We tailor designs to your colour palette, venue, and aesthetic using curated Collections with customization available for a cohesive, elevated look.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Do you offer delivery for weddings?

Wedding florals are shipped in advance of your event and arrive styled and ready to use. Rental items are returned after the wedding using the original packaging.

How far in advance should I book?

We recommend booking three to six months in advance, especially for peak wedding seasons or larger installations.

Do you offer wedding flower rentals or purchases?

We offer both. Many couples rent statement pieces such as arches, ceremony florals, and installations, while purchasing select arrangements like bouquets or keepsake designs.

Can you support large or luxury weddings?

Yes. We specialize in large-scale and luxury weddings, coordinating floral designs across ceremonies, receptions, and multiple event spaces.

Are your wedding flowers sustainable?

Our silk florals are reusable and long-lasting, offering a sustainable alternative to fresh flowers without compromising on luxury.

Do you create wedding arches and floral installations?

We design and supply arches, aisle florals, and large-scale floral installations that create impactful focal points.

Do you offer wedding floral design consultations?

Yes. We provide design consultations to ensure your florals complement your venue layout and overall wedding vision.

How do we care for the flowers on the wedding day?

Florals arrive event-ready and remain beautiful with minimal handling.

What areas do you serve?

We provide wedding services across Canada’s major cities, including Toronto, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Mississauga, Vancouver, Brampton, Hamilton, Quebec City, Surrey, London, Halifax, Thunder Bay, Sudbury, Sault Ste. Marie, and North Bay. If your wedding is taking place in or near one of these locations, we’re happy to help bring your vision to life.

Corporate On-Demand FAQ

What types of spaces do you service?

We provide replica plant décor for meeting spaces, offices, corporate lobbies, hotels, retail spaces, brand activations, events, galas, tradeshows, and staging projects.

How quickly can orders be fulfilled?

Most on-demand requests are fulfilled within 24 to 72 hours, depending on location and inventory availability.

Is this a rental or purchase service?

Corporate On-Demand is primarily a rental service. Select arrangements may be available for purchase.

Do you offer seasonal or campaign-specific designs?

Yes. We create seasonal, holiday, and campaign-aligned plant designs using luxury replica florals.

What is included with a corporate order?

Orders include professionally styled floral arrangements and required décor elements, delivered ready for display.

Can you support multiple locations?

Yes. We apply centralized design standards to ensure visual consistency across multiple offices or sites.

Are your arrangements suitable for high-traffic environments?

Our designs are durable and well suited for busy commercial and public spaces.

Can you accommodate last-minute or urgent requests?

Urgent requests are accommodated when inventory and logistics allow.

What happens if an arrangement is damaged?

We provide replacement or resolution support in accordance with your rental agreement.

Can you create custom or branded floral designs?

Yes. We collaborate with clients to create brand-aligned floral concepts.

What areas do you serve?

We serve major cities across Canada and the United States, including Toronto, Vancouver, Montreal, Calgary, New York City, Los Angeles, Charlotte, Chicago, Dallas, Miami, and Seattle.

The PlantoraFlow Program® FAQ

What is the PlantoraFlow Program®?

The PlantoraFlow Program® is a 90-day rotating artificial floral rental subscription designed to keep spaces visually fresh year-round.

Who is the PlantoraFlow Program® designed for?

The program is ideal for corporate offices, hospitality spaces, public-facing interiors, and multi-location environments.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How does the subscription work?

We manage delivery, swap-out, and return logistics every 90 days.

Are the arrangements artificial or fresh?

All arrangements are luxury artificial florals designed for longevity and low maintenance.

Are the arrangements customized for each client?

PlantoraFlow Program® offers professionally curated Collections for a simple, hassle-free experience. For a more tailored solution with customized plant selections and styling, we recommend our Corporate on Demand service.

How often are arrangements refreshed?

Arrangements are refreshed every 90 days.

Can the PlantoraFlow Program® support multiple locations?

Yes. The program is built to scale across multiple sites.

Can I pause or modify my subscription?

Subscription flexibility is available in line with program terms.

Can I purchase an arrangement instead of returning it?

Select arrangements may be available for purchase at the end of a rotation cycle.

How are delivery and returns handled?

We manage all logistics for a seamless, low-effort experience.

What areas do you serve?

We serve major cities across Canada and the United States, including Toronto, Vancouver, Montreal, Calgary, New York City, Los Angeles, Charlotte, Chicago, Dallas, Miami, and Seattle.